In the event of any problems using your computer supplied by Accentuate Training Ltd, your first port of call should be the manufacturer.

Samsung

0330 726 7864 – Customer Services for Laptops & AIO Desktops

http://www.samsung.com/uk/support/main/supportMain.do

Apple

http://www.apple.com/uk/support/

Hewlett Packard

0845 161 0050 – Customer Services

0845 161 0030 – Warranty Support

http://www8.hp.com/uk/en/contact-hp/phone-assist.html

http://h20000.www2.hp.com/bizsupport/TechSupport/Home.jsp

Lenovo

0808 234 2923 – Customer Services for Ideapad range

08705 500 900 – Customer Services for Ideapad range

http://www.lenovo.com/contact/uk/en/

General Information

In general these support lines are open during the following times:

Mon-Fri / 08:00-18:00 (except Bank Holidays)

0845 Calls cost 4p per minute from a BT Landline
Costs from other carriers may vary - Calls from mobile may be higher

Manufacturer’s warranties do not cover Software problems, they only cover hardware. You must be vigilant at all times and ensure your computer does not contract a virus, as the manufacturer will not be able to help you if that happens.

Free Windows Antivirus is available at www.microsoft.com/securityessentials

If you have any other queries, the EPCIS team will be happy to help on 0844 87 32100

Warranty Information

All products supplied by Accentuate Training Ltd come with a 3 Year Extended warranty

In the event of you receiving a manufacturers specific warranty pack with your computer, you must first register your computer with that manufacturer online, as this will make getting support much easier should your computer develop a fault. 

Please see the list of manufacturers below:

 

Samsung (Please click on product Registration at the top of the page)

https://account.samsungdive.com/account/check.do

Apple

https://selfsolve.apple.com/Agreements.do

Apple Warranty FAQS

http://www.apple.com/support/products/faqs.html

Hewlett Packard

http://h40059.www4.hp.com/warranty/

HP Warranty FAQS

http://h40059.www4.hp.com/warranty/information/faq.php

Lenovo

http://www.pc.ibm.com/cgi-bin/iReg.cgi

JTRS Warranty

In the event of you receiving a JTRS warranty (This will be sent to you separately in the post with your details of cover specific to your computer / iPad - Please keep in a safe place) all you need to do is call 01XXX XXXXXXX. Please have your serial number to hand as you will be asked for this when you call to validate your warranty. 

* Please note that this warranty is automatically registered for you against your products and you do not need to do anything.